Gift/Experience Key

Terms Of Use

The value of your Haute Dolci® gift key can be redeemed in any approved Haute World Stores in the UK.

The gift key balance cannot be exchanged for cash or redeemed against the purchase of another card.

Please note Haute Dolci® gift key cannot be used in any Haute World counters within department stores or gift shops within hotels.
The maximum amount that an individual Haute Dolci® gift key can hold is £1,000; this limit cannot be exceeded by performing balance transfers.

Validity

Your Haute Dolci® gift key is valid for a period of 24 months from the date of activation, after which any remaining balance will be removed and the card will become invalid and no longer available for use.

Lost/ Stolen/ Damaged

In cases where your Haute Dolci® gift key is lost or stolen, Haute Dolci® is unable to replace or reimburse the remaining balance on a card. Haute Dolci® cannot be held responsible for the any balance lost on a Haute Dolci® gift key as a result of theft or fraud. Haute Dolci® cannot be held responsible for any unauthorised use where the card number and/ or PIN have become known to another party. Should your Haute Dolci® gift key/card become damaged, Haute Dolci® will be able to replace the key/card providing you still have the key/card in your possession and the necessary details can be obtained.

Using a Haute Dolci® gift key

Customers may use their Haute Dolci® gift key in any participating country regardless of the country in which the card was purchased.

Crediting a Haute Dolci® gift key

Should you return product(s) purchased using a Haute Dolci® gift key for an exchange of a lesser value, any refund amount due will be credited to the original method of payment. In the event that you may have discarded your Haute Dolci® gift key, a new key/card will be issued to you with the refund amount applied. If a partial refund is made for any purchase using a Haute Dolci® gift key and another method of payment, then any refund amount owing will be credited to the Haute Dolci® gift key in the first instance. If the total to be refunded is more than originally paid by Haute Dolci® gift key, then any remaining refund balance will be refunded to the other method of payment used (debit/credit card or cash).

Governing Law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non- exclusive jurisdiction of the English courts.